Privacy Policy

Susan practices in a confidential manner, recording and storing personal information about people who use her Independent Social Work Services in line with the law.

Susan respects and recognises individuals right to privacy and confidentiality however there are exceptions to this if:

  • There is a concern or belief that there is risk of harm to the person or others
  • There is a concern or belief that a child is at risk of harm
  • There is a concern or belief that a vulnerable adult is at risk of harm
  • There are concerns that would result in Susan becoming liable to civil or criminal court procedure if information was not disclosed
  • There is a legal duty to disclose information

Any disclosure of information in the event of an exception would be done so with the full knowledge of the individual concerned.

In instances where information is agreed to be shared, the full consent of the individual concerned will be gained and recorded.

How and what information is collected from you?

Basic personal information will be collected when you make contact with Susan Carol Independent Social Work Services in order to understand your needs, complete market research and gain feedback to continuously improve service delivery. Customer information will not be shared with third parties.

Information is used for:

  • Internal record keeping
  • To improve services

In line with General Data Protection Regulations (GDPR) personal information will be:

  • Processed lawfully, fairly and transparently
  • Be adequate, relevant and limited to what is necessary
  • Be accurate and kept up to date
  • Kept in a form that the data subject can be identified only as long as necessary
  • Processed in a manner that ensures its security
  • Only collected for specified, explicit and legitimate purposes

Changes may be made to this Privacy Policy from time to time so please check this page to ensure you are happy with these.  By using the Website Susan Carol Independent Social Work Services, you are agreeing to be bound by this Privacy Policy.

If you have any questions about this Privacy Policy, please email: