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Providing Specialist Advice
and Support in Social Care

Drawing on my extensive professional social work expertise and experience, I provide trusted guidance and support to professionals and the public on a wide range of social care matters.

BASW member

Registered with Social Work England

North England Prestige Awards Winner

Prestige Awards - Social Worker of the Year 25/26

SOLLA Member

DBS Checked and Registered

I’m Susan Carol, an independent social worker with over 28 years of experience. My passion for this work comes from personal family experiences that shaped my values and determination to stand up for others. I specialise in mental health, mental capacity, and safeguarding, offering flexible support that goes beyond what local authorities provide. I’m here to listen, guide, and advocate—ensuring you and your loved ones feel supported, understood, and empowered to achieve the best outcomes.

Independent Social Work Services

Utilising my diverse experience, knowledge and skills spanning over decades I offer a range of professional independent social work services for both Private Clients and Industry Professionals.

Practice Areas

Private Client Services

I support individuals and families with expert advice, casework, and care planning. From discovery appointments to community checks, I ensure tailored guidance and reassurance.

Social Work Services for Professionals

I partner with attorneys, deputies, and organisations, offering expert social work advice, representation, and specialist reports to strengthen decision-making, responsibilities, and professional care delivery.

Professional Social Work Services

Dedicated professional support, supervision, and training for social workers. I deliver reflective practice, guidance, and learning opportunities to maintain high standards and effective care.

Mental Capacity Assessments

Independent, professional mental capacity assessments for legal, financial, and personal decisions. I provide comprehensive reports, second opinions, and certification to safeguard rights and informed choices.

Mental Capacity Workshops

Accessible, practical workshops for individuals or groups. I explain capacity, rights, and responsibilities, empowering people to understand, identify, and manage decision-making challenges confidently.

Who Can I Help?

Solicitors, Will Writers, Financial Advisors

Organisations working with vunerable adults

Care/Nursing Homes, Domiciliary Care Providers

Social Workers, Student Social Workers, Social Care Staff

Members of the Public & Carers

Supported Housing Providers, Supported Living Schemes

Would you benefit from advice on social care?

Are you supporting an elderly relative, friend, or family member and finding the social care system confusing?

Do you want to plan ahead for future care needs but feel unsure where to begin?

Or are you, your organisation, or your team looking for extra support beyond what social services can provide—or seeking an independent social work perspective?

I'm a Private Client Or
I'm from an Organisation

Clients Testimonial

Trusted by Families and Professionals
My work is built on trust, compassion, and experience. Here’s what clients and colleagues say about working with me—real stories that show the care, expertise, and support I bring to every situation, helping people navigate care with confidence and peace of mind.

I would just like to say thank you again for all your support. I feel that it’s been a positive experience and helped me cope with the next phase of my loved one’s dementia. Having a professional independent view reinforced what I thought, but it was lovely to feel that you were also my loved one’s advocate. I wasn’t alone in my thinking and for that support I really am grateful.
Private Client
I am really grateful for the support and guidance Susan provided during a challenging time for my family. Susan suggested and connected us to the appropriate resources and monitored and reviewed if any were having a positive impact or not. I was involved in decisions and the family were treated with respect and kindness. Susan always made sure my uncles care, well-being and finances were at the forefront of any decisions made.
Private Client
“Susan provided a CPD session for our Regional Will Writer meeting. Her expertise and insights on the subject of Mental Capacity and specifically Mental Capacity Assessments are unparalleled. I would definitely recommend Susan for any Mental Capacity Assessment requirements. Her professionalism and integrity is beyond reproach.”
Chris Lamb
Will Writer and Estate Planning Practitioner

FAQ's

Most frequent questions and answers

Yes — a FREE 15-minute telephone discovery call to discuss your situation and first steps.

Private clients (including self-funders and people living alone or with family far away) and professionals (Solicitors, Financial Advisers, Will Writers, Accountants, Funeral Directors, Care Agencies).

I’m based in Teesside and offer face-to-face services across Northeast England (Teesside, Durham, Newcastle, North Yorkshire). Many services are also available by phone or online (UK & international), except mental capacity assessments which are face-to-face only.

Discovery appointments are usually offered quickly. Most reports (e.g., mental capacity, spot checks, Care Act) are typically delivered within 14 days of assessment/instruction.

No — all mental capacity assessments (including CoP3, testamentary capacity, LPA, capacity to litigate/gift) are completed face-to-face.

Start with the free 15-minute call. If you need more depth, choose a 30-minute online/phone session or a 1-hour face-to-face appointment (Northeast England).